Support

Now you can login to your client area and place orders, upgrade your hosting package, open support, sales and billing tickets, change your personal details (including updating your credit card), check and pay invoices, login to your DirectAdmin control panel, lookup our extensive video knowledgebase and much more.

WEBMAIL:
Webmail should be used primarily if your on vacation or not at your primary computer. The username is the FULL email address and the password is whatever you chose while creating the email account. https://host.worldweb.biz/roundcube/

SUBMIT SUPPORT TICKET:
Here you can submit a support ticket to our technicians for assistance. Most support tickets are answered within the hour. Please give us up to 12 hours until resorting to our emergency email contact below.

In the event that you cannot see your website(s) online you probably tried to login to your control panel, ftp, email or webmail too many times with the wrong login information and our firewall security system has automatically blocked you to avoid unwanted guests gaining entry into your account. Simply open up a support ticket and let us know the problem and we can resolve it immediately. Please be advised only you are the one that cannot see your website(s), everyone else can.

We have setup an offsite emergency email account with gmail in the rare event that our own email server is encountering problems. If you do not get a response to a support ticket within 12 hours please send an email to webhostcontact at gmail dot com and give us your full name, domain name and problem and we will resolve it immediately.